Bring group chats into Bitrix24
Keep conversations with clients, their colleagues and your team together. Work with supported group chats right from Bitrix24.
Early access · Messaging for Bitrix24
Bitrix24 WhatsApp integration with built-in translation.
Connect WhatsApp, Telegram, Instagram and Facebook to Bitrix24. Work with group chats, send each channel to its own pipeline and stage, and let managers and customers each write in their own language.
AnyLinga for Bitrix24 is in early access. Install it to join the list, and we will email you as soon as it is ready for your Bitrix24.
- Group chats
- Pipeline and owner per channel
- Multiple numbers
- Auto-translation in every channel
Example interface
The main reason to choose AnyLinga
Your team’s language.
Your team’s language.
Your customer’s language.
Read customer messages and reply in your own language, right in Bitrix24. AnyLinga translates incoming and outgoing messages automatically in every connected channel — WhatsApp, Telegram, Instagram and Facebook.
- Automatic customer language detection
- Two-way message translation
- Individual language settings for each employee
- Original and translated messages side by side
- WhatsApp and Telegram voice messages transcribed to text, and translated if needed
3,000 translated messages per month included with your first channel. Each additional channel adds 1,000 more. Enable translation only where you need it.
Customer writes · Spanish
Your team reads · English¿Tienen habitaciones libres para el fin de semana?
Do you have rooms available for the weekend?
Your team replies · EnglishCustomer receives · SpanishYes, two double rooms are available.
Sí, tenemos dos habitaciones dobles libres.
Supported languages
- English
- Spanish
Portuguese
Russian
Turkish
Indonesian
French
German
Italian
Arabic
Chinese
Hindi
…and 20+ more languages
The customer’s language is detected automatically. Your team can work in English, Spanish, Portuguese, Russian, Turkish, Indonesian, French, German or Italian.
Everything your team needs to sell in messengers from Bitrix24
Rules for each channel
Decide who gets new conversations from each number or bot: a specific manager or a group of managers in turn.
The right pipeline and stage
Choose the pipeline and stage where new leads from each channel appear, so every team gets its own enquiries.
Schedule messages
Write a message now and have it sent at the time you choose. It can be cancelled automatically if the customer replies first. Handy for reminders.
Connect the channels your customers already use
Translation works on every channel. Turn it on only for employees who need it.
Your group conversations, inside Bitrix24
When a deal involves more than one person, keep the discussion together. Work with supported group chats from Bitrix24 and see who said what.
The group conversation stays in Bitrix24 next to the rest of the customer history.
Where group chats work
WhatsApp · QR codeSupported
WhatsApp Business APINot supported
Instagram · Facebook · TikTokNot supported
Telegram BotSupported
Telegram personal accountNot supported
Example interface
Each channel lands where it belongs
Set the pipeline, stage and owner for every number or bot. AnyLinga applies your rules automatically.
Example settings
Incoming leads
- Source
- WhatsApp · +52 33 •••• 5678
- Pipeline
- Wholesale
- Stage
- New enquiry
Assignment
LM
Laura Méndez
Laura MéndezDiego SalasPaula Rivas
New leads go to these managers in turn.
Result
New lead from +52 55 •••• 1290 → Wholesale · New enquiry → Laura Méndez
Connect your own AI bots to Bitrix24 conversations
Build your AI workflows in n8n. Connect them to customer conversations through AnyLinga’s API.
Use your own AI bots to answer questions, qualify leads, and collect information before a sales rep takes over. You control the logic, choose the AI model, and connect the tools your business needs.
- Build in n8n — connect conversations to your workflows.
- Bring your own AI — choose the model and define how your bot responds.
- Connect your business data — use your workflows to look up products, check availability, or retrieve order details.
- Keep conversations in Bitrix24 — let your team follow the conversation and continue working with the customer.
Your AI logic. Your workflows. Connected to Bitrix24 through AnyLinga.
How it connects
Messenger
WhatsApp, Telegram, Instagram…
AnyLinga
Channels and API
Bitrix24
Leads, deals and team chat
n8n / AI bot
Your workflows and model
Messages pass both ways at each step. Your bot answers through AnyLinga, and the whole conversation stays in Bitrix24.
Start in three steps
-
1
Install AnyLinga in Bitrix24
Add the app to your Bitrix24 account.
-
2
Add your messaging channel
Choose a channel and follow the connection instructions.
-
3
Set your routing rules
Select a pipeline, stage and assignment settings. Start handling conversations in Bitrix24.
Planned pricing: one price per channel, translations included
Early access: install to join the list — we will email you when AnyLinga for Bitrix24 is ready.
Channel connections
Each connected channel is billed monthly.
$21
per channel / month
- Direct and group chats in Bitrix24
- Automatic lead assignment
- Pipeline and stage routing
- Delivery status tracking
- Scheduled sending
- Voice message transcription
- Unlimited employees
- Suspend a channel any time
Monthly6 months · save 10%Annual · save 16.7%
Optional translation
Included in the plan. Turn it on only for employees who need it.
3,000
translations a month with the first channel
+1,000 translations a month for each extra channel
- Two-way message translation
- Automatic customer language detection
- Individual language settings for each employee
- Original and translated messages side by side
Need more? Add a bonus pack
2,000
$15
10,000Save $15
$60
50,000Save $125
$250
1 credit = 1 translated message, whatever its length. Savings compared with the 2,000 pack. Bonus packs are used only after the monthly allowance and are valid for a year.
- What counts as one channel
- One connection: a WhatsApp number, a WhatsApp Business API number, a Telegram bot or personal account, an Instagram account, a Facebook page or a MAX account.
- What a connection includes
- Chats in Bitrix24, assignment, pipeline and stage routing, delivery status, scheduled sending, voice message transcription. Translations: 3,000 a month with the first channel, +1,000 for each extra channel.
- Number of managers
- Does not change the channel price. There is no limit on employees.
- How translation is charged
- The allowance renews every month and does not roll over. Above that, translations are paid with bonus packs. 1 credit = 1 translated message.
- Where group chats work
- WhatsApp connected by QR code and Telegram bots added to a group. Included in the channel price.
- WhatsApp Business API messages
- Billed separately by Meta.
Questions
Is AnyLinga for Bitrix24 available now?
Not yet — it is in early access. Click “Install in Bitrix24”, leave your email, and we will write to you as soon as you can install it. AnyLinga for Kommo is available today.
Does Bitrix24 translate chats with customers by itself?
According to the Bitrix24 help center (checked on 1 October 2026), automatic translation of customer conversations in Open Channels is not described; CoPilot translates text in Feed and Mail. A few separate translator apps are available in the Marketplace. AnyLinga translates both ways in every connected channel and works with English, Spanish, Portuguese and many more languages.
Which channels will I be able to connect?
WhatsApp, by QR code or through the WhatsApp Business API, and Telegram through a bot or a personal account. Instagram and Facebook too. Each connection is a separate channel in Bitrix24.
Will group chats work?
Yes, for supported group chats: WhatsApp connected by QR code, and Telegram bots added to a group. Each message shows the participant who sent it, and managers reply to the group from Bitrix24.
Which Bitrix24 plan do I need?
A paid one. On the Free plan Bitrix24 does not allow Marketplace apps, and on paid plans the number of apps depends on the plan.
Bitrix24 already distributes conversations. Why AnyLinga?
Right: Bitrix24 Open Channels can distribute conversations between operators on every plan. AnyLinga adds what is per channel: its own pipeline, stage and owner for each number or bot, group chats, and translation.
How much will it cost?
Planned price: $21 per connected channel per month, with 3,000 translations a month for the first channel and 1,000 more for each extra channel. The number of employees does not change the price. WhatsApp Business API messages are billed separately by Meta.
Can I use it without translation?
Yes. Translation is optional and is turned on only for the employees who need it. Channels, group chats and routing work without it.
Bring your messaging channels into Bitrix24.
WhatsApp, Telegram, Instagram and Facebook in Bitrix24 — with translation in every channel. Join early access.
Install in Bitrix24