- What counts as one channel
- One channel is one connection: a WhatsApp number, WhatsApp Business API number, Telegram bot, personal Telegram account, Instagram account or Facebook page.
- What a connection includes
- Each channel includes translation, voice transcription, lead routing, templates and scheduled sending, with no employee limit. The first channel includes 3,000 translations a month; each extra channel adds 1,000.
- Number of managers
- Does not change the channel price. There is no limit on employees.
- How translation is charged
- The allowance renews every month and does not roll over. Above that, translations are paid with bonus packs. 1 credit = 1 translated message.
- Where group chats work
- Supported WhatsApp groups use a QR code connection. Telegram groups use your own bot. Check your CRM’s feature table for support.
- WhatsApp Business API messages
- Billed separately by Meta.