Incoming calls right in Kommo
Answer or decline calls. During a call, you can mute your microphone, end the call, and open the lead.
Calls via Meta’s official API
WhatsApp Business Calls in Kommo
Take WhatsApp Business API calls in your browser and call from lead cards. AnyLinga logs every call in Kommo CRM.
7-day trial · No credit card needed · Via Meta’s official API
Example interface
Why Kommo WhatsApp calls need an integration
- Kommo has no built-in WhatsApp calling.
- Without an integration, WhatsApp calls stay on your sales rep’s phone.
- No history of these calls is saved in the CRM.
How to enable the WhatsApp Business call API in Kommo
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1
Connect your number
Connect your WhatsApp Business API number to AnyLinga. Check Meta’s requirements in the "Requirements" section.
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2
Enable calls
In app.anylinga.com, open "Processing Rules" and enable "WhatsApp Business calls in Kommo" for the number you want to use.
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3
Take calls in your browser
The client taps the regular call button in WhatsApp. A call window appears for the lead’s responsible user on any Kommo page.
What you can do with WhatsApp Business calls
Talk without a phone
Work in your browser without a separate softphone or SIP telephony. Keep your Kommo tab open and allow microphone access.
Call history in the lead
Every call appears in the lead’s timeline and Kommo’s call statistics with a WhatsApp icon.
Follow-up tasks for missed calls
Optionally enable a "Call back" task for the lead’s responsible user.
Outgoing calls from the lead card
Select "Call via WhatsApp" in the phone number menu. If the client hasn’t given permission yet, send a request to the chat with one click.
A call button for the client
Select "Ask the client to call". The client receives a message with a "Call" button, and the call goes to the lead’s responsible user.
Requirements
- A WhatsApp Business API (Cloud API) number connected to AnyLinga.
- A messaging limit of at least 2,000 contacts per day for the number, as required by Meta.
- The number must not be in coexistence mode—used simultaneously in the WhatsApp Business mobile app.
- Meta does not charge for incoming calls.
- Meta charges for outgoing calls by the minute, depending on the client’s country.
- Numbers from the US, Canada, Egypt, Vietnam, and Nigeria cannot initiate calls: ask the client to call.
- Video calls are not supported.
Calls by country
How do I call a client if my number can’t call first?
Send the client a message with a “Call us” button. The client taps it and calls you.
AnyLinga creates the message template itself when you enable calls, so you don’t have to create it manually.
The restriction depends on the country of your business number, not the client’s. The client can be in any country. Source: Meta documentation
Incoming WhatsApp calls are free!
How much do outgoing calls cost?
Meta charges only for calls you start yourself. Estimate the cost of outgoing calls for your business.
The country of the client you call. Whether you can call first depends on the country of the number you call from: see the table above
Your Meta call costsExample
/ mo
Incoming callsFree
Outgoing calls
Meta price per minute
Billable minutes per month
Calls are billed in 6-second steps, and a started step counts in full. Discounts start above 50,000 minutes a month. A request for permission to call is charged as a regular message: message price calculator. Meta rates in USD from October 1, 2026. Meta
Frequently asked questions
How do I get permission to make an outgoing call?
WhatsApp requires the client’s permission before a business can call first. Send a request from Kommo with one click. Once the client allows the call, the responsible user receives a "Call" task in the lead. Meta allows 1 request per day and 2 per week.
How do I call a client if my number can’t call first?
Send the client a message with a “Call us” button: the client taps it and calls you. If the client messaged you in the last 24 hours, a regular message is sent. Otherwise AnyLinga sends a template it creates when you enable calls. Meta reviews the template, and each such message is paid.
What if the client hasn’t messaged in over 24 hours?
The permission request is sent as an approved WhatsApp template in the Kommo account’s language. Meta charges for this message.
Can I choose a number for an outgoing call?
Yes. If you have multiple WABA numbers connected, select the one you want in the "From number" field. By default, the number used in the chat with this client is selected.
What does a sales rep need to take calls?
An open Kommo tab and microphone access enabled. Tested in Chrome. No phone, separate softphone, or SIP telephony is needed.
Do calls work through WhatsApp Web?
No. AnyLinga uses Meta’s official WhatsApp Cloud API, not WhatsApp Web emulation.
Try WhatsApp calls in Kommo
Sign up for AnyLinga and enable calls for an eligible WABA number. Try it for 7 days—no credit card needed.
Try it for 7 days