Bring group chats into Kommo
Keep conversations with clients, their colleagues, and your team together. Manage supported group chats directly from your CRM.
Messaging integrations for Kommo
Connect WhatsApp and Telegram to Kommo.
Manage direct and group chats, automatically assign incoming leads, and route conversations to the right pipeline. Add automatic translation whenever your team needs it.
Use channels and routing without translation. Enable translation only for employees who need it.
- Group chats
- Automatic lead assignment
- WhatsApp calls in Kommo
- Optional auto-translation
Example interface
More control over your conversations in Kommo
Assign incoming leads automatically
Distribute new leads across your team or assign them to a specific manager using your routing settings.
Send leads to the right pipeline
Choose the pipeline and stage for incoming leads. Organize enquiries for different teams and business needs.
Schedule messages
Write a message now and have it sent at the time you choose. It can be cancelled automatically if the customer replies first. Handy for reminders.
Connect the channels your customers already use
Translation works on every channel. Turn it on only for employees who need it.
Automatic translation included
Your team’s language.
Your team’s language.
Your customer’s language.
Read customer messages and reply in your own language, directly in Kommo. AnyLinga automatically translates incoming and outgoing messages, so each side can use their preferred language.
- Automatic customer language detection
- Two-way message translation
- Individual language settings for each employee
- Original and translated messages side by side
- WhatsApp and Telegram voice messages transcribed to text, and translated if needed
3,000 translated messages per month included with your first channel. Each additional channel adds 1,000 more. Enable translation only where you need it. More about chat translation
Customer writes · Spanish
Your team reads · English¿Tienen habitaciones libres para el fin de semana?
Do you have rooms available for the weekend?
Your team replies · EnglishCustomer receives · SpanishYes, two double rooms are available.
Sí, tenemos dos habitaciones dobles libres.
Supported languages
- English
- Spanish
Portuguese
Russian
Turkish
Indonesian
French
German
Italian
Arabic
Chinese
Hindi
…and 20+ more languages
The customer’s language is detected automatically. Your team can work in English, Spanish, Portuguese, Russian, Turkish, Indonesian, French, German or Italian.
Your group conversations, inside Kommo
When a deal involves more than one person, keep the discussion together. Work with supported group chats from Kommo and see who said what.
In Kommo, the group conversation is saved in the lead card or the customer card, together with the rest of the lead history.
Where group chats work
WhatsApp · QR codeSupported
WhatsApp Business APINot supported
Instagram · Facebook · TikTokNot supported
Telegram BotSupported
Telegram personal accountNot supported
Example interface
Give every new lead a clear owner
Set how incoming leads are assigned and where they appear in Kommo. AnyLinga applies your rules automatically.
Example settings
Incoming leads
- Source
- WhatsApp · +52 33 •••• 5678
- Pipeline
- Wholesale
- Stage
- New enquiry
Assignment
LM
Laura Méndez
Laura MéndezDiego SalasPaula Rivas
New leads go to these managers in turn.
Result
New lead from +52 55 •••• 1290 → Wholesale · New enquiry → Laura Méndez
Connect your own AI bots to Kommo
Build your AI workflows in n8n. Connect them to customer conversations through AnyLinga’s API.
Use your own AI bots to answer questions, qualify leads, and collect information before a sales rep takes over. You control the logic, choose the AI model, and connect the tools your business needs.
- Build in n8n — connect conversations to your workflows.
- Bring your own AI — choose the model and define how your bot responds.
- Connect your business data — use your workflows to look up products, check availability, or retrieve order details.
- Keep conversations in Kommo — let your team follow the conversation and continue working with the customer.
Your AI logic. Your workflows. Connected to Kommo through AnyLinga.
How it connects
Messenger
WhatsApp, Telegram, Instagram…
AnyLinga
Channels and API
Kommo
Leads and team chat
n8n / AI bot
Your workflows and model
Messages pass both ways at each step. Your bot answers through AnyLinga, and the whole conversation stays in Kommo.
Start in three steps
-
1
Connect Kommo
Authorize AnyLinga to connect with your CRM account.
-
2
Add your messaging channel
Choose a channel and follow the connection instructions.
-
3
Set your routing rules
Select a pipeline, stage, and assignment settings. Start handling conversations in Kommo.
One price per channel. Translations included.
7-day free trial. No credit card required.
Channel connections
Each connected channel is billed monthly.
$21
per channel / month
- Direct and group chats in Kommo
- Automatic lead assignment
- Pipeline and stage routing
- Delivery status tracking
- Scheduled sending
- Voice message transcription
- Unlimited employees
- Suspend a channel any time
Monthly6 months · save 10%Annual · save 16.7%
Optional translation
Included in the plan. Turn it on only for employees who need it.
3,000
translations a month with the first channel
+1,000 translations a month for each extra channel
- Two-way message translation
- Automatic customer language detection
- Individual language settings for each employee
- Original and translated messages side by side
Need more? Add a bonus pack
2,000
$15
10,000Save $15
$60
50,000Save $125
$250
1 credit = 1 translated message, whatever its length. Savings compared with the 2,000 pack. Bonus packs are used only after the monthly allowance and are valid for a year.
- What counts as one channel
- One connection: a WhatsApp number, a WhatsApp Business API number, a Telegram bot or personal account, an Instagram account, a Facebook page or a MAX account.
- What a connection includes
- Chats in Kommo, lead assignment, pipeline and stage routing, delivery status, scheduled sending, voice message transcription. Translations: 3,000 a month with the first channel, +1,000 for each extra channel.
- Number of managers
- Does not change the channel price. There is no limit on employees.
- How translation is charged
- The allowance renews every month and does not roll over. Above that, translations are paid with bonus packs. 1 credit = 1 translated message.
- Where group chats work
- WhatsApp connected by QR code and Telegram bots added to a group. Included in the channel price.
- WhatsApp Business API messages
- Billed separately by Meta.
Questions
Can I use AnyLinga without translation?
Yes. You can use AnyLinga to connect messaging channels and route incoming leads without enabling translation. Translation is an optional feature for employees who need it.
Which channels and connection methods are supported?
WhatsApp, connected by QR code or through the WhatsApp Business API, and Telegram through a bot or a personal account. Instagram, Facebook and MAX can also be connected. TikTok is coming soon. Each connection is a separate channel in Kommo. Connecting the WhatsApp official API to Kommo.
Can I manage group chats in Kommo?
Yes, for supported group chats: WhatsApp connected by QR code, and Telegram bots added to a group. Each message shows the participant who sent it, and managers reply to the group from Kommo. How WhatsApp groups work in Kommo.
Can I connect multiple WhatsApp numbers?
Yes. Each WhatsApp number is connected and billed as a separate channel. Multiple numbers in Kommo.
Does Telegram support bots or personal accounts?
Both. Connect your own bot: create it in @BotFather and add its token to AnyLinga. Or connect a personal Telegram account through a bot linked to that profile. Group chats work with bots. Telegram CRM with Kommo.
How does automatic lead assignment work?
For each channel, choose how new leads are assigned: to a specific manager, or in turn between selected managers. Unsorted incoming leads can be accepted automatically, so they do not wait for manual review.
Can I route leads to different pipelines and stages?
Yes. Choose the pipeline and stage where new leads from each channel appear.
Can I schedule a message to send later?
Yes. In the conversation window, click Schedule, type the text and pick the time. With “Cancel if the customer replies first” ticked, the message is dropped if the customer writes before then. A scheduled message is visible on the card and can be cancelled; once it goes out, a system note shows it was sent automatically. Scheduling works in existing conversations: the first message to a new customer is sent manually.
Does AnyLinga transcribe voice messages?
Yes. Voice messages from WhatsApp and Telegram reach Kommo as audio, and AnyLinga adds the text transcription as a follow-up message. If translation is on for the employee, the transcription is translated into their language. Turn it on in Processing Rules → Automations → Voice Transcription. It is available on every account, including during the trial.
How does pricing work?
There is one plan: $21 per connected channel per month, with 3,000 translations a month for the first channel and 1,000 more for each extra channel. The number of employees does not change the price. For more translations, add a bonus pack: 2,000 for $15, 10,000 for $60 or 50,000 for $250, valid for a year. Paying for 6 months saves 10%, paying for a year saves 16.7%.
Can I enable translation for selected employees?
Yes. Translation is turned on for each employee separately. Each of them sets the language they read and reply in. Other employees see messages as sent. Only translated messages use credits.
Bring your messaging channels into Kommo.
Connect your channels, set up lead assignment, and manage conversations from your CRM. Add translation whenever you need it.
Connect to Kommo