WhatsAppSeptember 30, 2026 · 7 min read · Max Shishkin

WhatsApp group CRM: how to handle client WhatsApp groups in Kommo

What each way of connecting WhatsApp to Kommo does with groups — and how to bring group conversations with your clients, their colleagues and your team into the CRM.

Key takeaways

We found no group support in Kommo’s own integrations: in coexistence mode Kommo says groups are not synced, and the old WhatsApp Lite did not show group messages.
Meta’s official API has a groups API, but only for official business accounts with the badge, for groups the business creates, with up to 8 participants.
In AnyLinga, groups work on the QR-code WhatsApp channel and with Telegram bots: the conversation sits in the lead or customer card, shows who sent each message, and your team replies to the group from Kommo.

In this post

1.When groups matter
2.What each integration does with groups
3.WhatsApp groups in Kommo with AnyLinga
4.Which channels support groups
5.FAQ

Short answer: yes, you can handle WhatsApp groups in Kommo with AnyLinga by connecting your number via QR code. In Kommo’s own integrations we found no group support: in coexistence mode groups are not synced.

When groups matter

In many sales the customer is not one person. It’s the buyer, the finance contact and whoever receives the goods; the couple planning an event; the client’s team following a project. These conversations happen in WhatsApp groups — and if your CRM can’t see groups, the most important part of the deal stays on someone’s phone.

B2B and wholesale: orders, delivery and billing agreed with several people on the client side.
Events and travel: group bookings, quotes for several guests.
Services and projects: the client, suppliers and your team in one group.

What each integration does with groups

Connection type	Groups in Kommo
WhatsApp Business (Kommo’s native official API)	We found no Kommo documentation on groups for this integration.
Coexistence (app + Kommo)	No. According to Kommo, group chats are not synced.
WhatsApp Lite (old)	No. Kommo’s help article said group messages were not visible.
Meta’s groups API	Only official business accounts with the badge; the business creates the group and invites by link; up to 8 participants. Groups that already exist in the app are not carried over.
AnyLinga — WhatsApp via QR code	Yes. The conversation sits in the lead or customer card, with the sender of each message; replies go to the group from Kommo.

For the official API options, see how to connect WhatsApp to Kommo.

WhatsApp groups in Kommo with AnyLinga

Connect your number to AnyLinga via QR code (Linked devices in WhatsApp on your phone).
Connect Kommo and choose the channel’s pipeline, stage and lead routing.
Conversations from supported groups start showing up in Kommo. Each message shows the participant who sent it.
Your agent replies from Kommo, and the reply goes out to the group from your number.

What else works in groups:

History in the CRM: the group conversation is saved in the lead or customer card, next to the rest of the history.
Optional automatic translation: useful when participants write in another language.
Media: photos, videos, documents and voice messages in both directions.

The number keeps working on the phone: people outside Kommo still see and take part in the group as usual.

Which AnyLinga channels support groups

Channel	Groups
WhatsApp via QR code	Supported
Telegram bot added to the group	Supported
WhatsApp Business API	Not supported
Telegram personal account	Not supported
Instagram, Facebook	Not supported

Groups are included in the channel price ($21 per month). For bulk sending, use the official API instead: high-volume sending from a regular number increases the risk of restrictions from WhatsApp. AnyLinga’s channel monitoring tracks that risk for WhatsApp channels. Telegram groups are covered in Telegram in Kommo.

FAQ

Can I use WhatsApp groups in Kommo?

Yes, with an integration that supports groups. In AnyLinga, groups work on the QR-code WhatsApp channel: the conversation sits in the lead or customer card and your team replies to the group from Kommo.

Does Kommo’s WhatsApp Business integration show groups?

We did not find group support for the WhatsApp Business integration in Kommo’s documentation, and in coexistence mode Kommo says groups are not synced.

Does the official WhatsApp API support groups?

There is a groups API for official business accounts with the badge: the business creates the group, invites by link, and a group can have up to 8 participants. Groups that already exist in the app are not moved to the API.

Can I handle Telegram groups in Kommo?

Yes, in AnyLinga, by adding your Telegram bot to the group. A personal Telegram account does not support groups.

How much does it cost to handle groups in Kommo with AnyLinga?

Groups are included in the channel price: $21 per number per month.

Written by

Max Shishkin — founder of AnyLinga

Solo founder building AnyLinga from Argentina. Read the founder story.