One inbox for the team
The AnyLinga Inbox tab brings chats from all connected channels into Zoho. Team members use their Zoho login, and their access is created automatically on first open.
WhatsApp
Zoho CRM
WhatsApp in Zoho CRM — conversations and broadcasts
With AnyLinga's Zoho CRM WhatsApp integration, your team answers messages inside Zoho and new clients become leads. Send WhatsApp broadcasts through the official API and follow up on replies in the same inbox.
7 days, 1,000 translations, no credit card required.
Connect Zoho, then work from your CRM
Connect your account, install the extension and add your channels. AnyLinga Inbox is set up automatically when you connect Zoho.
- 1
Connect Zoho CRM
Sign up or sign in to AnyLinga, open CRM in the dashboard and click Connect next to Zoho CRM. Authorize access in Zoho through OAuth; Zoho data centers in different regions are supported.
- 2
Install the AnyLinga extension
Install the extension in Zoho CRM to open AnyLinga Inbox right inside Zoho.
- 3
Connect your channels
Add your WhatsApp number and other channels in AnyLinga. Connect a WhatsApp Business API number for broadcasts.
- 4
Answer chats and send broadcasts
Open AnyLinga Inbox in Zoho to answer clients. Use the AnyLinga Broadcasts tab to create a broadcast.
Handle client conversations inside Zoho CRM
Read and reply in AnyLinga Inbox without leaving Zoho. Open a client's conversation from their CRM record and see who is waiting for an answer.
Open a chat from the client record
Use the AnyLinga button or block in a lead, contact or deal record. A deal opens its contact's conversation; if no conversation exists, use Message first with the record's name and number.
Turn new inquiries into leads
When a new client writes, AnyLinga looks for a contact or lead with the same phone number. If none exists, it creates a lead with the name, mobile number and source channel in the description, plus a note with the first message.
Notify the record owner
Every incoming message sends the record owner a Zoho Signals bell notification signed AnyLinga. Notes and notifications follow the account's interface language.
Build a waiting-for-reply view
Use Waiting for reply and Last inbound message fields on leads and contacts in your Zoho views. Waiting for reply is checked when a client writes and unchecked when your team replies from the inbox, from a phone, via automation or a scheduled message. Last inbound message stores the date and time of the client's latest message and is not cleared when your team replies.
Coordinate the response
Assign conversations, add internal comments and manage team member access rights in AnyLinga Inbox. Send and receive images, voice messages and files.
Send WhatsApp broadcasts from Zoho CRM
Open the broadcast window from Zoho, choose an audience from AnyLinga Inbox and send through the WhatsApp Business API. Continue the conversation in Zoho when customers reply.
Start from your CRM
Open the broadcast window from the AnyLinga Broadcasts tab or a mass action in the Zoho list view, with no separate login. You can also create broadcasts in the AnyLinga dashboard.
Choose your audience
Use client groups from AnyLinga Inbox filtered by tag, assigned team member or channel. Send to up to 10,000 recipients per broadcast.
Give customers a clear next step
Use a Meta-approved template with an image or video header and quick-reply, link or phone buttons. A quick-reply button marked as opt-out adds the customer to the blocklist for all future broadcasts.
Control who receives it and when
AnyLinga excludes duplicate, missing or invalid numbers, blocklisted contacts and contacts at the frequency limit, which defaults to one message every 7 days. Send now or schedule in the account's time zone, adjust sending speed, and let broadcasts pause automatically if Meta pauses the template, limits the number or restricts the account.
Broadcasts use Meta-approved templates on a WhatsApp Business API number, and replies arrive in AnyLinga Inbox inside Zoho.
See campaign results and follow up
Open the report in AnyLinga to review delivery, responses and costs, compare campaigns and export results as CSV.
Track delivery and engagement
See sent, delivered, read, replies, opt-outs, clicks and failures with Meta error codes, plus a delivery funnel. Read counts apply to recipients with read receipts on.
See who still needs an answer
The answered, waiting and waiting more than 30 minutes list shows who needs a response. The report counts a reply when a customer replies to the message or writes within 48 hours.
Review cost per reply
See paid messages, estimated cost and cost per reply based on Meta's rate card.
Let each person write in their own language
Incoming messages are translated into each team member's working language. Their replies are translated into the customer's language.
1. Customer sent
¿Podemos programar una llamada para mañana?
2. Agent read
Can we schedule a call for tomorrow?
3. Agent replied
What time works for you?
4. Customer received
¿Qué hora te viene bien?
- A working language for each team member
- Incoming messages translated for the team
- Replies translated for the customer
- Translation can be turned off per member
Team languages: English, Spanish, Portuguese, Russian, Turkish, Indonesian, French, German and Italian
English
Español
Português
Русский
Türkçe
Indonesia
Français
Deutsch
Italiano
More than 20 customer languages
Bring your channels into the inbox inside Zoho
Work with chats from all connected channels in AnyLinga Inbox. Connect several numbers when needed; each number is a separate channel.
WhatsApp via QRConnect WhatsApp via QR code for conversations in the inbox.
WhatsApp Business APIConnect the official API for conversations; broadcasts use this channel only.
Telegram botBring Telegram bot conversations into the team inbox.
InstagramHandle Instagram messages in the same inbox.
Facebook PageAnswer Facebook Page Messenger conversations inside Zoho.
Pay by channel, not by team member
- Zoho CRM works on the Workspace plan, which includes AnyLinga Inbox and broadcasts for a $39/month base plus $21 per connected channel per month.
- A channel is one WhatsApp number, WhatsApp Business API number, Telegram bot, Instagram account or Facebook Page, and the number of team members does not affect the price.
- Pay for 6 months to save 10%, or pay yearly to save 16.7%.
- The first channel includes 3,000 translations per month and each additional channel adds 1,000; extra packs are valid for one year: 2,000 for $15, 10,000 for $60 or 50,000 for $250.
- Meta bills WhatsApp Business API messages directly in your WABA with no AnyLinga markup; from October 1, 2026, rates per delivered message are $0.025 for marketing and $0.0034 for utility and service in the US and Canada, and $0.0635 for marketing and $0.022 for utility and service in the UK.
- A customer's reply opens a 24-hour window in which your replies are service messages, with 1,000 free service messages per month from Meta per number.
Company, support and terms
About the company
AnyLinga was founded by Max Shishkin and is a Meta technology partner.
SupportContact us on Telegram at @AnyLinga_bot or email hello@anylinga.com.
Subscription cancellationCancel anytime. Your subscription stays active until the end of the paid period.
Privacy policyRead AnyLinga's privacy policy.
Terms of useReview AnyLinga's terms of use.
Questions
How does the Zoho WhatsApp integration work?
Connect Zoho CRM in the AnyLinga dashboard through OAuth, install the AnyLinga extension in Zoho and connect your channels. AnyLinga Inbox is set up automatically and opens inside Zoho. You can answer chats there and open the broadcast window from the AnyLinga Broadcasts tab or a list-view mass action.
Do my team members need a separate login?
Team members open AnyLinga Inbox with their Zoho CRM login. Their access is created automatically on first open, with no separate AnyLinga password. The broadcast window also opens from Zoho without a separate login.
What happens when a new client writes?
AnyLinga searches Zoho for a contact or lead with the same phone number. If there is no match, it creates a lead with the client's name, mobile number and source channel in the description. It adds the first message as a note.
How do managers know about a new message?
Each incoming message sends a Zoho Signals bell notification signed AnyLinga to the record owner. Waiting for reply and Last inbound message fields on leads and contacts also help your team build views of clients who need a response.
Can I send WhatsApp broadcasts from Zoho CRM?
Yes. Open the broadcast window from the AnyLinga Broadcasts tab or a mass action in the Zoho list view. Choose an audience from AnyLinga Inbox groups, use a Meta-approved template, and send now or schedule. Replies arrive in AnyLinga Inbox inside Zoho, and reports are available in AnyLinga.
Do I need WhatsApp Business API?
Use a WhatsApp Business API number to send broadcasts with Meta-approved templates. For conversations, you can connect WhatsApp through the official API or via QR code.
Which channels can I connect?
Connect WhatsApp via QR code, WhatsApp Business API, Telegram bot, Instagram and Facebook Page Messenger. You can connect several numbers, with each treated as a separate channel.
How much does the Zoho CRM integration cost?
The Workspace plan costs $39/month base plus $21 per connected channel per month and includes AnyLinga Inbox and broadcasts. Team member count does not affect the price. Save 10% with 6-month payment or 16.7% with yearly payment. Meta bills WhatsApp Business API messages separately, directly in your WABA, with no AnyLinga markup.
Does the trial require a credit card?
No credit card is required. The 7-day trial includes access to all features and 1,000 translations.
Answer clients and send broadcasts from Zoho
Try AnyLinga with your Zoho CRM account for 7 days. Use all features with 1,000 translations and no credit card required.
Start 7-day trial