WhatsAppSeptember 30, 2026 · 7 min read · Max Shishkin

Multiple WhatsApp numbers in Kommo: plan limits and a shared team inbox

How many numbers each Kommo plan allows, what happens when you go over the limit, how several agents share one number, and how to organize multiple numbers by team.

Key takeaways

Since June 1, 2026, according to Kommo: Base 1 number per user; Advanced 3 numbers + 1 per extra user; Pro and Enterprise unlimited.
Numbers above the limit are disabled automatically after 24 hours, starting with the ones connected first.
Shared inbox in Kommo: several agents reply from the same number, and each conversation has one responsible user.
In AnyLinga, each number (QR code or official API) is a channel with its own pipeline, stage and lead routing, for $21 a month.

In this post

1.Number limits per Kommo plan
2.Meta’s number limit
3.Shared inbox: many agents, one number
4.Multiple numbers with AnyLinga
5.How to organize multiple numbers
6.FAQ

WhatsApp number limits per Kommo plan

Kommo started limiting connected WhatsApp numbers on June 1, 2026:

Plan	WhatsApp numbers
Base	1 number per user
Advanced	3 numbers with 1 user, +1 number for each additional user
Pro	Unlimited
Enterprise	Unlimited

According to Kommo, the limits apply to the WhatsApp Business and WhatsApp Lite integrations. Kommo does not say whether they apply to channels from third-party integrations.
If the limit is not increased within 24 hours, the extra numbers are disabled, starting with the ones connected first.
Accounts that already had numbers connected before June 1, 2026 keep that total as their limit.
Instagram accounts follow the same rule.

Meta’s number limit (official API)

On the official API there is also Meta’s limit: an unverified business portfolio starts with up to 2 registered numbers; once the business is verified, the limit goes up. Verification rejected? 7 fixes.

Shared inbox: many agents, one number

A shared inbox means a whole team handles customers from the same WhatsApp number. In Kommo this is built in: the number is connected to the CRM, each agent logs in with their own user, and every conversation has a responsible user — even when colleagues can see and continue the conversation.

Everyone replies from the same number; the customer sees one company, not different people.
The history stays in the lead card, not on someone’s phone.
Who handles each lead is set by routing — manually, with Salesbot or per channel. How AnyLinga routes leads.

With WhatsApp connected via QR code, the number keeps working on the phone at the same time, as a linked device.

Multiple WhatsApp numbers with AnyLinga

In AnyLinga, each number is a separate channel in Kommo, and you can connect several of the same type at once:

QR-code numbers — the same number as on the phone, with groups and free-form messages to start a conversation.
Official API numbers — each connected through its WABA, with templates approved by Meta.
Per channel: pipeline, stage, fixed responsible user or rotation, source tags.
Price: $21 per channel per month, with no limit on employees. Official API messages are charged separately by Meta.
Scheduled sending and optional automatic translation.

How to connect an official API number: connect WhatsApp to Kommo.

How to organize multiple numbers

Model	How to set it up
One number per team	Sales, support, wholesale: each number in its own pipeline, with rotation among the team members.
One number per region or language	US, Mexico, Brazil: each number with its own agents; translation helps when the team doesn’t speak the language.
API for campaigns, QR for support	An official API number sends notifications and campaigns; QR-code numbers handle day-to-day conversations and groups.
Each salesperson’s own number	Each salesperson connects their own number via QR code, with themselves as the fixed responsible user.

FAQ

How many WhatsApp numbers can I connect to Kommo?

According to Kommo, since June 1, 2026: 1 number per user on Base, 3 numbers with one user and +1 per additional user on Advanced, and unlimited on Pro and Enterprise.

What happens if I go over Kommo’s number limit?

If the limit is not increased within 24 hours, Kommo automatically disables the extra numbers, starting with the ones connected first.

How does a shared WhatsApp inbox work in Kommo?

The number is connected to the CRM and several agents reply from it, each with their own user. Every conversation has a responsible user, and the history stays in the lead card.

Can I have multiple numbers with different pipelines?

Yes. In AnyLinga, each number is a channel with its own pipeline, stage and lead routing.

Can I mix official API and QR-code numbers?

Yes. In AnyLinga, each number is a channel of either type; many companies use the official API for campaigns and QR code for support and groups.

Written by

Max Shishkin — founder of AnyLinga

Solo founder building AnyLinga from Argentina. Read the founder story.