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WhatsApp in KommoSeptember 30, 2026 · 10 min read · Updated October 9, 2026 · Max Shishkin

Kommo WhatsApp integrations in 2026: which to choose and 10 options compared

Short answer: if you only need one official WhatsApp number connected to Kommo, the native integration may be enough. If you need groups, several numbers, QR code, several channels, routing between salespeople or automatic translation, it is worth comparing third-party Kommo integrations.

Compare options ↓

Which Kommo WhatsApp integration should you choose?

Start with your situation. Each card shows the solutions that, according to the vendors’ own pages, cover that case.

Simplest option

I only need one official WhatsApp number in Kommo

Kommo’s native integration may be enough. Kommo charges no fee for it; messages are paid to Meta.

When it is enough

I need to connect WhatsApp by QR code

Your phone number keeps working and also shows up in Kommo, like a linked device.

AnyLingaChatAppE-chatRadistUmnicoWazzupWhatCRM

I work with WhatsApp groups

State support for WhatsApp groups inside Kommo:

AnyLingaChatAppUmnicoWhatCRM (Pro and Enterprise plans)Wazzup (Pro and Max plans)Radist (Standard plan)

Kommo’s native integration does not sync groups.

I want WhatsApp + Telegram + Instagram + Facebook

State all four channels in Kommo:

AnyLingaUmnicoKommo native

In native Kommo, WhatsApp is official API only and Telegram is bot only.

My team and my clients speak different languages

AnyLinga is the only solution in this comparison that advertises built-in automatic translation.

See how it works

Quick comparison

I need…Options
Just one official WhatsAppKommo native. The official API is also offered by AnyLinga, ChatApp, Message.help, Radist, Wazzup, WhatCRM
WhatsApp by QR codeAnyLinga, ChatApp, E-chat, Radist, Umnico, Wazzup, WhatCRM
WhatsApp groupsAnyLinga, ChatApp, Umnico; WhatCRM (Pro and Enterprise); Wazzup (Pro and Max); Radist (Standard)
WhatsApp + Telegram + Instagram + FacebookAnyLinga, Umnico; Kommo native (WhatsApp official API only, Telegram bot only)
Several numbersKommo native (limit per plan), AnyLinga, ChatApp, E-chat, Radist, Umnico, WhatCRM, YouMessages
Automatic routing between salespeopleKommo native (from the Advanced plan), AnyLinga, Radist, Umnico, Wazzup, WhatCRM (Pro and Enterprise)
Automatic translationAnyLinga

If a solution is missing from a row, its page does not mention the feature — that does not mean the feature does not exist. Data checked on September 30, 2026.

When Kommo’s native integration is enough

If your business uses only one official WhatsApp number and does not need groups, QR code, several channels or translation, you probably do not need to pay for an extra integration.

In that case, start with Kommo’s native integration:

  • it is available on every Kommo plan, including the 14-day trial;
  • Kommo charges no fee for it — you pay only Meta for messages (rates by country on Meta’s pricing page);
  • you can keep the same number in the WhatsApp Business app and in Kommo at the same time;
  • Instagram and Facebook have native integrations too.

It stops being enough when you need groups (they are not synced), want to connect your phone’s number by QR code, need more numbers than your plan allows, or want automatic routing on a plan below Advanced.

See technical details
  • Connection: the official WhatsApp API (WABA, a WhatsApp Business Account) through Meta’s Cloud API. Step by step: the Kommo WhatsApp API.
  • Coexistence: the same number in the app and in Kommo; Kommo states that group chats are not synced.
  • Numbers per plan: Base 1 per user; Advanced 3 (+1 per extra user); Pro and Enterprise unlimited. Numbers above the limit are deactivated after 24 hours.
  • Automatic lead assignment: a feature of the Advanced plan and above.
  • WhatsApp Lite (Kommo’s old QR connection) no longer appears on current pages for new connections.

When WhatsApp alone is no longer enough

AnyLinga turns your messaging channels into part of your Kommo sales flow.

AnyLinga is our product. The features below are the same ones we use in the tables on this page.

Official WhatsApp or QRThe official API or your phone’s number by QR code, whichever fits.
WhatsApp groupsGroup conversations handled right from Kommo.
Several numbersEach number is a separate channel.
Several channelsWhatsApp, Telegram, Instagram and Facebook.
Automatic routingNew conversations go to the right salesperson: a fixed one or in rotation.
Pipeline and stage per channelEach channel with its own pipeline and entry stage.
Automatic translationSalesperson and client each write in their own language.
Everything inside KommoYour team keeps working in the CRM.

Also: scheduled message sending and voice message transcription.

From $21 per channel/monthUnlimited employees. Includes 3,000 translations per month with the first channel and 1,000 more per additional channel; beyond that, translation packs are paid separately. Official API messages are charged by Meta.

Try AnyLinga free7-day free trial · no card

The 10 WhatsApp integrations for Kommo

The six most complete in detail; the rest in brief. For each one: who it fits, what stands out, and price and trial where published.

1. Kommo: native integration

Who it fits: teams that need only the official WhatsApp API, without groups. Highlights: no Kommo fee, on every plan, the same number in the app and in Kommo, native Instagram and Facebook. Price: only Meta’s message charges. Details above.

2. AnyLinga (our product)

Who it fits: teams with groups, several numbers or channels, lead rotation or clients in other languages. Highlights: QR code with groups and the official API, Telegram, Instagram and Facebook, pipeline and routing per channel, optional translation. Price: $21 per channel/month; 7 days, no card. Details above.

3. ChatApp

Who it fits: teams that want WhatsApp by QR or API plus Telegram in Kommo, with groups. Highlights: several channels and numbers; groups become their own cards in Kommo. Price: not published (calculator on the site); 3-day trial.

See technical details

The Kommo integration page lists WhatsApp Web (by phone number, via QR), WhatsApp Business API and Telegram (personal and bot). Routing: pipeline choice. Instagram, Facebook and translation: not stated. ChatApp page.

4. Umnico

Who it fits: teams that want WhatsApp by QR with groups, plus Instagram, Facebook and Telegram in Kommo. Highlights: several numbers, groups in the widget, automatic distribution of incoming requests. Price: from $19.5/month; a trial is available.

See technical details

Connection by QR code; Telegram personal and bot. The official WhatsApp API is listed by Umnico only for amoCRM and Bitrix24. Translation: not stated. Umnico page (in Portuguese).

5. Wazzup

Who it fits: teams that want WhatsApp by QR or API, Telegram and Instagram, and can pay for the Pro plan to get groups. Highlights: distributes clients among salespeople; Instagram with messages and comments. Price: $15, $30, $45 or $90 per channel/month (groups from $45); 3-day trial.

See technical details

Official API with coexistence mode; also Viber. The official API price is not on the plans page. Facebook and translation: not stated. Wazzup page.

6. WhatCRM (Telphin)

Who it fits: teams that want WhatsApp by QR or API with groups (on the Pro and Enterprise plans) and many numbers. Highlights: a page on Kommo’s website; up to 50 connections per widget; random or even lead distribution (Pro and Enterprise). Price: $21.90, $30 or $50 per connection every 30 days (the page header says $18.90 per month without explaining the difference); 3-day trial.

See technical details

Official API through Meta’s Cloud API. Telegram is a separate integration. Requires the Kommo Base plan or higher. Instagram, Facebook and translation: not stated. Page on Kommo.

Other verified integrations

E-chat

Personal WhatsApp, Viber and Telegram numbers by QR code, each assigned to a pipeline or team; a page on Kommo’s website. $15.99 per number/month (the service’s general price); 7-day trial. Page on Kommo.

Radist.online

Regular WhatsApp and the official API, Telegram and cascade lead routing; groups on the Standard plan. $10–12 or $39–48 per number/month, billed in rubles; 3 days, no card. Radist page.

Message.help

Connects the official WhatsApp API to Kommo. From €35/month (unit not stated); a free plan is available. Message.help page.

YouMessages

WhatsApp and Telegram, several numbers, each with its own pipeline; a bot builder. Connection method and price not stated; demo of up to 3 days. YouMessages page.

Full comparison of the integrations

Want to compare every feature? Here is the full data we verified for each solution.

SolutionWhatsApp by QROfficial APIWhatsApp groupsInstagram / FacebookTelegramTranslationPublished priceTrial
Kommo (native)No (Lite off current pages)Yes, with coexistenceNoYes / YesBotNoNo Kommo fee; messages paid to MetaKommo trial, 14 days
AnyLinga (our product)YesYesYesYes / YesBot and personal accountYes, optional$21 per channel/month7 days, no card
ChatAppYesYesYesNot statedPersonal and botNoNot published3 days
E-chatYesNot statedNot statedNot statedYesNo$15.99 per number/month7 days
Message.helpNot statedYesNot statedNot statedNot statedNoFrom €35/monthFree plan
Radist.onlineYesYesYes, on the Standard planNot statedYesNo$10–12 (Starter) or $39–48 (Standard) per number/month, billed in rubles3 days, no card
UmnicoYesNot stated for KommoYesYes / YesPersonal and botNoFrom $19.5/monthYes, length not stated
WazzupYesYesYes, on the Pro and Max plansYes / Not statedAccount and botNo$15 / 30 / 45 / 90 per channel/month3 days
WhatCRM (Telphin)YesYesPro and EnterpriseNot statedYes (separate integration)No$21.90 / 30 / 50 per connection every 30 days3 days
YouMessagesNot statedSeparate Cloud API pageNot statedNot statedYesNoNot publishedDemo of up to 3 days

On mobile, scroll the table sideways. “Not stated” = the vendor’s page does not mention the feature. “No” in the Translation column = the vendor does not claim translation on its pages.

Which option fits you?

I just want to connect WhatsApp to Kommo

Start with Kommo’s native integration.

I need WhatsApp by QR or groups

Compare AnyLinga with the solutions that state these features: ChatApp, Umnico, WhatCRM, Wazzup and Radist (groups on specific plans).

I have several channels and salespeople

Look for automatic routing plus a pipeline and stage per channel. AnyLinga, Radist, Umnico, Wazzup and WhatCRM state routing; in AnyLinga, the pipeline, stage and routing rule are set for each channel.

I serve clients in several languages

AnyLinga adds automatic translation to conversations inside the Kommo flow.

Try AnyLinga

Instagram and Facebook in Kommo

Here Kommo’s native integration covers the essentials on every plan. Among third-party integrations, AnyLinga and Umnico state Instagram and Facebook for Kommo, and Wazzup states Instagram. They make sense when you want the same routing, translation or service rules across all channels.

See technical details
  • Instagram (native): direct messages, comments, story mentions and click-to-chat ads, with an Instagram Business account. Kommo warns that, due to Meta restrictions, up to 15% of accounts may not connect with this method, and that you cannot reply to someone who last wrote more than 7 days ago.
  • Facebook Messenger (native): verified business pages only; one Facebook account per Kommo account, with a different page per pipeline; no replies after 7 days without a message from the client.

Integrations that were removed or changed

  • Twilio and Gupshup: according to Kommo, no longer available in the Marketplace; accounts that installed them earlier can keep using them.
  • Kommo’s old API integration (built on another provider): unsupported since October 1, 2024.
  • WhatsApp Lite: no longer appears on Kommo’s current pages for new connections; Kommo documents only the migration.
  • Zenvia: Kommo’s blog still mentions it, but the integration page on Kommo’s website does not open. We could not confirm whether it is still available.

How we compared

  • Included are only solutions with a page on Kommo’s website, or a page from the vendor itself saying it brings conversations into Kommo (pages about amoCRM only don’t count).
  • Every fact comes from the vendor’s page or Kommo’s help center, checked on September 30, 2026. When a page does not mention a feature, we write “not stated”.
  • Prices exactly as published, in the vendor’s currency and unit. Prices change: check before you buy.
  • AnyLinga is our product and is listed under the same criteria as the others. The Marketplace inside Kommo may have more options than the public website; these are the ones we could verify.

Meta’s charges for the official API apply to any integration: rates by country are on Meta’s pricing page. Groups in detail: WhatsApp groups in Kommo.

FAQ

What is the best WhatsApp integration for Kommo?
It depends on what you need. Only the official API on one number: Kommo’s native integration, with no extra fee. Groups, your phone’s number via QR code, several channels with their own rules, or translation: a Marketplace integration. Compare what each one states in the table, along with the price per number or channel.
Does Kommo have a native WhatsApp integration?
Yes. Kommo’s WhatsApp Business integration uses Meta’s official API, is included on every plan, and Kommo charges no fee for it; Meta charges for messages. It lets you use the same number in the app and in Kommo, but it does not sync group chats.
Which integration brings WhatsApp groups into Kommo?
Group support is stated by AnyLinga, ChatApp and Umnico; by WhatCRM on the Pro and Enterprise plans; by Wazzup on the Pro and Max plans; and by Radist on the Standard plan. Kommo’s native integration does not sync groups.
Is there a free WhatsApp integration for Kommo?
Kommo’s native integration has no Kommo fee, but Meta charges for official API messages. Among third-party options, Message.help states a free plan; the others charge per number or channel and offer a 3- to 7-day trial.
Does Twilio still work with Kommo?
According to Kommo, Twilio and Gupshup are no longer available in the Marketplace; accounts that installed them earlier can keep using them.
Can I connect Instagram and Facebook to Kommo?
Yes, through Kommo’s native integration, on every plan. Among third-party integrations, AnyLinga and Umnico state Instagram and Facebook for Kommo, and Wazzup states Instagram.
MS

Written by

Max Shishkin — founder of AnyLinga

Solo founder building AnyLinga from Argentina. Read the founder story.

Your channels inside Kommo. Without complicating your operation.

Connect WhatsApp, Telegram, Instagram and Facebook. Put each channel in the right pipeline, route conversations between salespeople and, when needed, translate messages automatically.

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